Blog

The Business of Staying in Business: Why Mid-Market Companies Must Continuously Transform

May 26, 2025

One of the fundamental principles of economics states that businesses succeed when they can produce and deliver their products or services effectively.  In other words, no matter how great your product is today, your ability to deliver it faster, better, and at the right cost determines whether you stay ahead—or fall behind. For mid-market businesses, this principle ...Read More

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Moving Rocks is hard…we can help!

May 18, 2025

Last week we discussed how the practices that we bring to our customer engagements help our customers make meaningful progress on their strategic intentions.  Specifically we discussed how we help companies that run on the Entrepreneurial Operating System®  (EOS) .  This week, we will continue by looking at how we have helped our customers make ...Read More

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How Strategic Roadmaps can produce traction for you

May 13, 2025

I have long been a fan of the Entrepreneurial Operating System®  (EOS) framework for helping businesses achieve the outcomes they require. We run 8 Penny Labs using the EOS framework and prior to 8PL, I held the integrator role for a SaaS software company. When we adopted EOS at the SaaS company, we were able ...Read More

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AI Won’t Save You from Bad Data…

May 5, 2025

What Mid-Market Leaders Need to Know: Artificial Intelligence (AI) is everywhere. It’s in your inbox, your search results, and even the customer service chatbots you interact with. The promise of AI for businesses is huge—better decision-making, automation, and new efficiencies. But here’s the reality: AI is only as good as the data feeding it. For ...Read More

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How AI-Assisted Software Is Training You

April 28, 2025

It wasn’t long ago that mobile technology transformed how we interact with businesses. Today, a similar shift is underway—except this time – it’s AI. Just as mobile apps trained us to expect on-demand services at our fingertips, AI-powered software is reshaping expectations for every digital interaction. If your business isn’t actively integrating AI into customer ...Read More

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Customer satisfaction isn’t magic…but it can seem that way.

April 22, 2025

Customer satisfaction isn’t magic, it’s a choice that can be explained using two fundamental economic principles.  And, while economic principles often feel like abstract theories best left to academics, in reality, they shape the way businesses compete, grow and satisfy their customer base. Two of the most fundamental economic ideas—“rational people think at the margin” ...Read More

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Choosing your most productive way forward.

November 19, 2024

As a builder of software tools for over 20 years now, one of the most common questions I get asked is: “How do I decide which features to build into my software and which to leave out?” In one way, the question is very simple to answer: “Build it if you can produce an ROI ...Read More

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Better, Faster, Cheaper – Why Choose?

October 28, 2024

“Better, faster, cheaper: you must pick two, you can’t have all three.” I remember hearing this in my early days in technology. I heard it from “authorities” in the industry and liked the way it sounded. Why did I like it? Because it gave me an excuse – it let me, and everyone else, off ...Read More

#8PL #CX #DX #MidMarket #TheHelpYouNeed

Mobile applications are a competitive requirement.

October 7, 2024

Over the last several weeks, I have offered my thinking on the current state of competition in the global marketplace today – and we are all a part of that marketplace – and the role that digital transformation plays in our competitiveness. For more background, in June, I published my take on Competing in the ...Read More

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What is digital transformation?

September 30, 2024

What is digital transformation? As with most concepts, the interpretations we all make will vary based on our background and what we are hearing from various sources. I think the truth is, digital transformation in one company is going to be very different from a digital transformation in company in a different industry. One size ...Read More

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